Jillian Brown, a white redheaded woman in a purple shirt, standing in front of an industrial backdrop

Jillian C. Kuhn

Manager of Digital Things in Higher Education

also known as Jillian Warren Brown


I am a creative and technical problem solver, master planner, storyteller, and strategic communicator who likes to make useful things and messages that make a difference.

Based in North Carolina, I specialize in digital project, product, and portfolio management for higher education websites and services.


Professional Experience

Current Position

Senior Portfolio Manager, Duke Web Services

Duke University Office of Information Technology (OIT)

As the project & product lead for Duke University OIT's in-house web team, I draw from my nearly two decades of web PM experience to bring order and direction to Duke digital projects and teams of all shapes and sizes.

Taking the group's project/product management practice from non-existent to a team of 3, I built my positions here from the ground up, while helping the team navigate our evolving organizational structure, mission, and technologies.

I specialize in strategic priority projects, client relationship management, daily internal operations and resourcing, project proposals that meet customer needs, and coaching colleagues in digital project management. As the product manager of our new enterprise website service, Sites@Duke Pro, I have shaped the product and its processes from initial planning, execution, and marketing to service launch, maintenance, growth, and beyond.

Evolution of Position:

Highlights

Activities

Conferences & Education

Speaking Engagements

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Past Positions

With my background in communications, I have also worked as an agency project manager, government communications officer, and television news promotions producer.

Freelance Communications

As an independent consultant on communications initiatives, I offer a wide range of services, including:

Services & Expertise

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Project Management

Bringing order and direction to projects of all shapes and sizes, I efficiently guide project teams from conception to completion using proven digital PM techniques.

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Product Management

By setting priorities, shaping requirements, managing communications, and providing customer support, I manage strategy and operations for every stage of the product lifecycle.

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Web

From content management systems to social media, HTML to functional requirements, my understanding of online best practices helps clients improve their web presences.

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Content

As a versatile writer, judicious editor, and creative content strategist, I craft clear, strategic content for both online and offline channels.

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Marketing

I get results through analytics, branding, communications, and SEO – using creativity, insight, and hard data to create strong campaigns.

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Media

As a former television news producer and press relations officer, I understand media strategies and am experienced in video, audio, and graphics production.

My top 5 Clifton Strengths:     1.) Learner     2.) Achiever     3.) Maximizer     4.) Arranger     5.) Discipline

Offline Life

The Basics

Location: Cary, North Carolina

Hometown: Elk Grove Village, Illinois

Alma mater: University of Pennsylvania – BA in Communication, minors in cinema studies & French, magna cum laude

A.K.A.: Jillian Carol Kuhn / Warren / Brown... or any combination of those names

You Can Find Me...

Volunteer Activities

Current

North Carolina Parent Teacher Association

Previous

Various Children's Organizations, Church Ministries, and Political/Social Groups

University of Pennsylvania Alumni Interview Program

Distance Running Community

Get in touch!

Jillian is an experienced IT and communications professional based in the Research Triangle of North Carolina (Raleigh, Durham, Cary)  – specializing in digital project management & strategic product management for higher education websites and services.

© 2024 Jillian C. Kuhn